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Our Privacy Policy

1. Introduction

Focus Machinery Pte Ltd, Singapore (referred to as “we” or “us” in this Privacy Policy) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, used, disclose, manage and process your personal data that you’ve provide us when you submit in this website also known as Focus Machinery Pte Ltd, Singapore

 

Please take a moment to read this Privacy Policy as doing so will allow you to make an informed decision before providing us with any of your personal data.

 

By completing and submitting the registration form to us, you are accepting the terms of our Privacy Policy, and thereby consenting to our collection, usage and disclosure of your Personal Data as described in this Privacy Policy. We may update this Privacy Policy from time to time. You agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time.

 

If you, at any time, have any queries on this Privacy Policy or any other queries in relation to how we may manage, protect and/or process your personal data, please do not hesitate to contact our Data Protection Officer at the contact details provided below.

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Attention: Personal Data Protection Officer

(“PDPO”)

℅: Focus Machinery Pte Ltd

Block 5008 Ang Mo Kio Ave 5, TechPlace II

The Workshop @ AMK

#04-09, Singapore 569874

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In addition, our website may, from time to time contain links to and from the websites of our official manufacturer, supplier and associated partners, affiliates or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. As these websites are not owned or operated by us, we are not responsible nor liable for the contents of these websites and their privacy policies. Please check their respective policies before you submit any personal data to these websites.

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2. Personal data we collect

  • your First and Last name;

  • Your Salutation

  • Your Telephone Number;

  • Your Preferred Language of Communication

  • Your Email Address;

  • Your last four alphanumeric characters of your National Registration Identity Card (“NRIC”)/Passport Number/Identity Card Number;

  • Your Residential Address;

  • Details of your visits to our website, the activities you engage in when accessing our website and the resources that you access on or via our website.

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3. Cookies

A cookie is a small file of letters and numbers that is stored on the hard drive of your device. Cookies are used to distinguish you from other users of our website. This helps us to understand how you are using our website. 

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For our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you block or delete all cookies from our website, the website should still work.

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In order to ease your navigation and remember your settings. You will find below the list of the first-party cookies used on

 

4. How do we use your personal data

We may use your personal data that we possess for the following purposes: 

  1. To process your requests for servicing of equipment;

  2. Preparation of servicing quotations;

  3. Sending out service quotations via email, phone calls, direct mail;

  4. To assist you with your enquiries on our products and/or services;

  5. Registering of warranties for our services;

  6. Preparation of payment invoices; 

  7. To store, host and/or back up (whether for disaster recovery or otherwise) your personal data whether within or outside Singapore;

  8. For record-keeping purposes

  9. To verify, facilitate and/or process your transaction with us; 

  10. To provide service and ancillary matters thereto;

  11. To respond to legal proceeding, pursuing legal rights and remedies, defending litigation and managing any complaints or claims;

  12. To respond to requests for information from public and government/regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;

  13. To comply with any applicable law, regulation, legal process or government request

 

Your personal data will be retained for as long as it is necessary to fulfill the purposes for which it was collected or for business or legal purposes, or in accordance with applicable laws.

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5. Disclosure of your information

Your personal data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Singapore or outside of Singapore, for one or more of the purposes set out above:

 

Our headquarters, subsidiaries and group companies

Third party service providers which may have been engaged by us to:​​​

  1. to provide and maintain any IT equipment used to store and access your personal information;

  2. to host and maintain our website; or

  3. otherwise in connection with the provision of certain services provided to you on or via our website;

  4. our auditors and legal advisors;​

  5. public and governmental/regulatory authorities, statutory boards, industry associations; and/or courts and other alternative dispute forums.

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6. Transfer of personal data outside of Singapore

The personal data that we collect from you is not expected to be transferred to, used, processed outside the jurisdiction of Singapore and stored for one or more of the purposes as stated above.

By submitting your personal data to us, you agree and consent that such transfer, storing and processing should be expected unless otherwise explicitly stated.

We have entered into contractual undertakings to ensure that the personal data which we collect from you and transfer to our service provider (whether or not located in Singapore) is adequately protected.

We will take reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of your personal information.

 

7. Updating of your information

Whether you submit your personal data to us, you should ensure all information provided is accurate, and let us know if there are any changes to the personal data so that we are not storing any irrelevant and inaccurate data about you that might result in misinterpretation and miscommunication about you.

 

8. Your Rights

We reserved the rights to amend the terms of this Privacy Policy at our absolute discretion. Any amended privacy policy will be posted on this website. You are expected to perform your due diligence by checking this page from time to time to take notice of any changes that we have made which are binding on you.

 

Your continued use of our website and/or service made available on or via our website following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised term.

 

9. Changes to this Privacy Policy

We reserve the right to amend the terms of this Privacy Policy at our absolute discretion. Any amended privacy policy will be posted on our website. You are expected to perform your due diligence by checking this page from time to time to take notice of any changes we have made which are binding on you. Your continued use of our website and/or service made available on or via our website following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms.

 

10. Our Personal Data Protection Officer(s) (“PDPO”):

Attention: Personal Data Protection Officer (“PDPO”)

℅: Focus Machinery Pte Ltd

Block 5008 Ang Mo Kio Ave 5, TechPlace II

The Workshop @ AMK

#04-09, Singapore 569874

11. Type of information that we collect? 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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12. How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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13. Why do we collect this information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

14. Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

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15. How do we store, use, share and disclose your site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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16. How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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17. How can you (as a visitor) withdraw your consent?

You may withdraw your consent from us to collect, use, disclose and/or process your personal data for some or all of the purposes listed in this Privacy Policy by writing to our Personal Data Protection Officer at pdpa@focusmachinery.com.sg or send us a mail to: 

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Attention: Personal Data Protection Officer (“PDPO”)

℅: Focus Machinery Pte Ltd

Block 5008 Ang Mo Kio Ave 5, TechPlace II

The Workshop @ AMK

#04-09, Singapore 569874

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Privacy Policy Updates

We (“Focus Machinery Pte Ltd, Singapore”) reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at questions@focusmachinery.com.sg or send us mail to:

Attention: Personal Data Protection Officer

(“PDPO”)

℅: Focus Machinery Pte Ltd

Block 5008 Ang Mo Kio Ave 5, TechPlace II

The Workshop @ AMK

#04-09, Singapore 569874

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