Focus Machinery Service and Support
Focus Machinery Service and Support
The ultimate goal for Focus Machinery’s team of professional technicians and our range of service offerings is to support you in providing high-quality service to our customers.
Focus Machinery Service: First - Class Customer Care,
World-Class Quality Engineering Parts
Providing you and all of our customers with a high-quality engineering machinery is only half of our job. The other half is offering reliable services that will ensure that your equipment running smoothly. Each equipment delivered by us benefits from regular care, and Focus Machinery technicians are ready to keep your system at its best, all day, every day – for the first time and every time.
Our dedicated team strives to support you by phone, remote connection, and/or on-site to optimize your engineering equipment uptime and ensures a seamless experience for your customers.
Our
Capabilities
Real-Time Remote Monitoring
Get specialized support in real time
We monitor your engineering machinery round the clock through our Focus Machinery Connect+ Software to ensure that you receive uninterrupt performance, while eliminating and reduce unscheduled downtime and ensuring that your software and firmware remains updated.
Our digital specialists can provide you with valuable real-time data insights so that you can optimize your system’s operations.
Field Service Technician
Looking for reliable and service technician
Together with our Focus Machinery Field Service technicians, whom will arrive at your facilities to carry out maintenance, inspection and repair work. With reduced travel time and our fantastic record in solving disruptions with maximum efficiency, ensure that your industrial machinery is ready in no time.
The best way to keep your system running well is to keep it well-serviced and well-maintained. All of our machine delivered contain easy-to-follow instructions for you or your staff to operate and maintain your equipment.
Our Assurances
Preventive Service
Preventive maintenace for your long-term assets
Keep your machine running smoothly with preventive service and regular visits from our technicians.
Our service team knows when your machine’s parts will need to be replaced and refreshed so that you can maximize valuable return time and prevent expected repairs.
With a proactive machine maintenance and regular cleaning regime, your machine will have more uptime, higher cleaning capacity and longer engineering hours.
Training Programme
A well-equiped staff ensures a well-oil oganization
Whenever a machine is commissioned at your facilities, our team of technicians and field-engineers will offer comprehensive training for your team in carry out basic troubleshooting, simple maintenance and proper operation.
Your engineering staff can feel prepared to perform daily maintenance tasks and basic troubleshooting to keep your machine running in tip-top condition even on the busiest days of the month.
Our Service
Service Level Agreement
Highly customized SLA depending on your needs
Every member of our service team is a trusted, responsible specialist who is passionate about what they do, proud to serve you and your engineering solution needs.
All of our technicians undergo standardized, high-quality and consistent training with the necessary expertise to provide you with consistent, high-quality support. They are determine to make a difference and always strive to delivery the best outcome for our customers.
Whether you’re receiving support from our online support time or from an on-site, in-person technician, you can be rest assured that you and your engineering equipment will always be in excellent hands.
Service Partner Programme
Customized Service Plans for your Environment
Enjoy a peace of mind, with the right and appropriate service level agreement for your facility. Choose form a varied menu of service agreements, ranging from basic maintenance to all-inclusive, full-coverage contracts.
Your can customize your service agreement to fit your unique needs, whether you requires occasional support, technical support and annual preventive maintenance or a full suite of services.